Here below we list the main concerns you may have before closing the deal. But if you have any other questions, we are happy to hear from you.
About Customized
Why are most stuffed animals produced in China?
When it comes to cheap labor and diverse factories, most toys produced are assembled in China and done for these reasons. Flexible turnaround, lower price, and lower quantity limits are all benefits to making toys in China.
Are stuffed animals made in China safe?
We focus a lot on the health and safety of the next generation, especially with the stuffed animals. All of our stuffed animals are made from safe and accredited materials. They will be sent to a 3rd party lab and, once completed, tested for chemical substance restrictions and approval for imports.
What is the turnaround time for custom wholesale stuffed animals?
It takes approximately around 90-100 days to fully complete the entire process. There are 3 steps involved in the process.
Sample-Making Period:Once the sample is completed and approved, we move on to sample making. The time for a prototype is generally 3-5 days, and the final sample takes about 5-7; thus, the entire process takes around 10-12 days.
Production Stage: Once you inspect the samples and approve them, we can begin the production stage. We are estimating it will take 30-35 days to complete. If you have an urgent request, we can speed the timeframe to 20-25 days.
Shipping & Delivery: For example, the estimated timeframe to complete sea shipment to the US country door to door after dispatch is 35-40 days.
How to pay?
We can send an invoice, which we will need to confirm to begin. Payment can be made through PayPal, Western Union, and bank transfer.
I’d like to get a quote; could you sign the NDA?
As per the NDA, we are able and willing to sign it. Keep in mind, all the designs sent to us will be manufactured only after we receive a confirmation for a placed order. The client retains full ownership of their designs and ideas.
What file types do you need the artwork to be sent in?
If you are going to have a design that includes pattern or logo printing, the best format for sending the artwork will be an AI file (Adobe InDesign file) or PDF. If there is no printing, any hand sketches, images, or a simple photo of the images you would like turned into plush toys would be perfect.
About Bulk Order
Do you accept bulk orders?
Of course! We have the proper machinery dedicated to big orders, making bulk orders relatively easy. We make sure that the big orders are delivered on time. We are proudly the ones who raise volume output to match customer needs.
What bulk order discounts does FYpush offer?
With regard to bulk orders, there are discounts FYpush provides that include several factors, such as volume, alongside the characteristics of the items being customized. We urge you to contact our support team for a proper estimate that incorporates possible discounts. It’s our duty to provide customer satisfaction, so we make sure that every possible angle is explored for their advantage.
How long on average do my orders need to be placed for holidays and special occasions?
Due to the fact that our plush toys are custom-made, we suggest orders are placed 3-4 months prior to the day of the occasion. This way crafts are completed and delivered way in advance for the big day. We are committed to working diligently to meet your timeline.
I would like to know if I can edit some details on the order I have placed.
Yes, the details of the original order might be able to be modified; however, that depends on other situations. If you have the other details that you think might be important to us, please do send them to us. We would be more than happy to have a constructive and pleasant exchange with you to address the particulars and come to a middle ground.
About Transportation Issues
How can I check the logistics status?
When a parcel is sent, a tracking number will also be provided to help you keep an eye on what is happening to the parcel. Popular tracking websites include FedEx.com, UPS.com, DHL.com, and TNT.com. As long as you have the tracking number, all you need to do is input the number on the tracking page, and you will be able to view the parcel’s current status and location.
How do I change the shipping address on my order?
For the shipping address you provided when purchasing an order to be changed, you need to make the request to the customer service team without delay. Tell them your order number and what the new shipping address is. The customer service team will help you make the changes to ensure the order arrives on time.
What shipping methods does FYplush use?
FYplush offers a variety of shipping methods to cater to our customers’ needs. We have options like air freight for urgent deliveries and sea freight for more economical, longer-term shipping. If no special shipping instructions are provided, our standard practice is to use sea freight due to its cost-effectiveness. However, we are flexible and can adjust our shipping approach based on your preferences.
What is the general cost of shipping?
Shipping costs can vary significantly depending on the specific products you order and the shipping method you choose. We’ll do our best to find the most cost-effective solution for you, taking factors like weight, size, and destination into consideration. Our goal is to strike a balance between efficiency and affordability, ensuring you get the best value for your money.
Can installment payment be accepted?
We accept installment payments, depending on the size of your order. Our flexible payment options allow us to offer a variety of payment plans tailored to your needs. Please contact us with your order details, and we will discuss the available options with you.
About Sample
How do I sample the preview?
To sample the preview, once it is done, we will prepare and send you a special video that focuses on the sample from every possible angle. In order to understand the piece better, you can assess its quality and finer details. If you wish to order a sample, you should know that you will pay the sample shipping charge.
How can I upload images?
To upload images, go to the website, and go to the uploading section. If you have something else you need to do with the upload, you can contact our customer service. We can do alternate methods and also can send you the images of the products you want to customize by email. If you bring the images here, we send them to you.
Why do I have to pay for a sample?
The sample you pay for covers a range of expenses to give you a good-quality sample. It includes the sketch for a one-of-a-kind product, the expenses for the materials to build the sample, and the payment for the skilled workers. Also, potential sample modifications that may arise as we fine-tune the sample to meet your needs are included. We pay to deliver to you with craftsmanship and skill, proof of the efforts we make, no matter the stage in the procedure.
Can I receive a physical prototype before committing to a bulk order?
Absolutely! We understand the importance of seeing a product in person before making a significant investment. We can provide detailed photos and videos of samples from multiple angles, and if you prefer a physical prototype, we can arrange for it to be shipped to you. Please note that you will be responsible for the shipping costs associated with receiving the prototype.
Other Questions
Does FYplush use slave labor or child labor?
Absolutely not! At FYplush, we are committed to ethical business practices and follow strict labor standards. We have zero tolerance for the use of slave labor or child labor in any part of our supply chain or production process. We believe in fair treatment for all workers and ensure that they work in safe, legal, and supportive conditions.
What if I can’t find the information I need?
No worries! If you can’t find what you’re looking for, feel free to reach out to us. You can drop us an email at info@fyplushcom, or message us on WhatsApp at +86 15715107423. Our team is here and happy to help with any questions or concerns you might have!
What are FYplush’s plush toys made of, and do they meet environmental and safety standards?
Our custom plush toys are crafted with high-quality, eco-friendly materials that prioritize both softness and sustainability. We ensure that our toys are not only adorable and huggable but also safe for children. Each one is rigorously tested and meets the safety standards set by the European Union and many other countries and regions, so you can be confident in their quality and safety.
How should I care for plush toys?
To care for your custom plush toys, remember to disinfect them regularly. Use the correct water temperature as indicated on the tag, wash dark and light toys separately to avoid color bleeding, and air dry them away from direct sunlight to prevent fading or damage.
Tip: For more detailed care instructions and custom plush toy options, check out our article “How To Maintain Your Teddy Bear?” It’s a helpful guide to keeping your plush toys in top shape and personalizing them!